FAQ | RRebel Academy

FAQ's

Class tips!

- Do not apply lotions or oils the day of class to ensure proper grip

- Eat a light meal no sooner than 1 hour prior to class

- Stay hydrated throughout all classes and bring a water bottle!

How do I register for a class or workshop?

Pre registration for all of our classes is required - even for drop in classes. You can pre register through "book now" buttons on each page

If you have any problems, please don't hesitate to call us at 780-380-0022 or message our Facebook/Instagram page

What do I need to bring for my first pole class?

We recommend that you bring a water bottle, wear shorts, and be sure to remove all jewelry including necklaces, rings bracelets and anything else that has the potential to impede your grip and/or damage the poles

What do I wear for Aerial Silks and Aerial Yoga?

Capped sleeve t-shirts and leggings/yoga pants are a must (fabric burn hurts!). All visible jewelry & sharp edges such as zippers must be removed to avoid tearing the fabric. Long pointed fingernails may have to be taped when you arrive as they can puncture the fabric

Is this really something anyone can do?

Yes! We have developed classes for all fitness levels. Whatever you set your mind to do your body will follow with determination. All of our classes are friendly and welcoming, we strive to keep all of our students comfortable

When should I arrive?
Arrive 10 minutes early for your first class and make sure to fill out your waiver prior to your first class. Following your first class, 5 minutes early is sufficient

What if I show up late?

If you show up 5 minutes after class has started you may be denied entry. It is very difficult for the instructor to manage and teach when students are showing up late. It can also be dangerous to you if your miss our mandatory 15 minute warm up. Injuries are much more likely to happen when muscles haven't had the chance to be properly warmed up prior to physical activity

Do classes get cancelled?

If less than 3 participants are registered or if an instructor is sick and can't find a substitution we may need to cancel classes from time to time. Check the schedule frequently! We will email, text or call if any cancellations occur

Can my partner or friend sit in and watch?

No, we do not allow anyone who isn't registered in the class to attend. This is to be courteous to other students and ensure their comfort and safety.

What about injuries?

As with all sports there are risks of injury, all of our instructors are certified professionals and we ask that you listen to and follow their directions and safety advice

What class should I start in?

If you have never taken an aerial or pole fit class you will need to start in beginner, fundamentals or level 1. If you have taken classes elsewhere you will need to do a quick evaluation prior to registering to ensure we have you in the class that is best suited for you (please contact us to book an evaluation if this is the case)! This is to ensure everyone's safety

What If I am pregnant?

Unless the class is intended for prenatal participants, or is considered a low impact stretch & restore class, we ask that you do not participate in our fitness classes until you have reached 12 weeks post postpartum, or if your doctor has cleared you for attendance

What is your cancellation/refund policy?

Classes:

When registering for a class, full payment is required either online or at the studio to reserve your spot in class. We reserve the right to cancel a class if a class does not have enough students, a credit will be applied to use in another class should your class be cancelled.

Classes are NON refundable, NON transferable and can not be moved to another session as your spot is reserved specifically for you!

We have a 3 strike rule: you are allowed 3 late cancellations (within 3 hours of the class) or no shows, after your 3rd late cancelation/no show you will be charged a $10 fee. If you are registered in a fully booked class and do not show up, you are talking a spot away from someone that could have used it

Parties:

When booking a party, a $150 non-refundable deposit is required to reserve your date and time, with the remaining balance owed being due on the last business day one week before your party. Should you need to cancel or reschedule your party, we require at least 48 hours notice for you to receive a full refund of the remaining balance portion of your payment. Cancellations made within 48 hours of your party will forfeit your payment.

Workshops:

No refunds are available for workshops and no moving spots around to different workshop times and dates are allowed, no exceptions

Private Lessons:

Please give the studio at least 48 hours notice or you will lose your payment

For All Other Purchases:

We do not offer refunds or exchanges on any other purchases from our store, products or gift certificates. All sales are final

Kids Tuition & Fee Policies

Studio Tuition and Fees Policy

This policy outlines the terms regarding refunds for aerial classes, costume fees, recital fees, and other related expenses.

Class Tuition:

Class Tuition is non-refundable.
If a student wishes to withdraw from classes, a 30-day written notice is required. In the event that a student withdraws, all tuition fees are forfeited.
In the event that a student is injured, upon receiving a doctor's note, credits may be offered for future classes.
FOR SHOWCASE SESSIONS: In the event of dismissal from the studio due to excessive absences, no refunds will be issued.

Month to Month Tuition Payments:

All payments are non-refundable.
Month to Month payments may be used to pay tuition and enroll children/youth for 6 or 12 months at a time.
Showcase Classes can not be canceled until a full 6 month term is complete. If you are registering for a showcase class, you agree to maintain this payment option for a minimum of 6 full calendar months.
Month to Month payments must be maintained for a minimum of 2 full calendar months before they can be canceled.
To cancel your autopayment - E-mail admin@massagecollective.ca a minimum of 5 business days before your next autopayment. Please note: a 30 day written notice must be submitted to withdraw your child from classes and this must be done prior to autopayment being canceled. This may be done at the same time via E-mail.
PLEASE NOTE: This Month to Month payment option does not include any of the perks or vacation time that the 6 or 12 month full tuition payment include
NO ACCOUNT HOLDS (*Vacation Holds are only applicable for 6 or 12 month full tuition payments)
A credit card or debit credit card must remain on file while student is booked in any & all class(es)

6 Month Full Tuition Payment Details:

By paying for 6 months in full you can save between 7-13% on tuition fees

Your account can be put on hold and extended for up to 2 calendar weeks for Vacation Time
Vacation time must be submitted a minimum of 5 business days before vacation starts by emailing start and finish dates and the name of the Participant to: admin@massagecollective.ca
Vacation weeks do not roll over after the payment term is complete.

12 Month Full Tuition Payment Details:

By paying for 12 months in full you can save between 20-27% on tuition fees.

Your account can be put on hold and extended for up to 6 calendar weeks split as many times as desired for Vacation Time.
Vacation time must be submitted a minimum of 5 business days before vacation starts by emailing start and finish dates and the name of the Participant to: admin@massagecollective.ca
Vacation weeks do not roll over after the payment term is complete

Testing Fees:

Testing fees are non-refundable and not included in this payment option.

Costume Fees:

Costume fees are non-refundable once costumes have been ordered.
If a student withdraws prior to costume ordering, the fee may be credited to the student's account for future use.

Recital Fees:

Recital fees are non-refundable.

Cancellation Due to Weather:

In the event of class cancellations due to severe weather, decisions will be made by 4pm of that day.
A mass email and text will be sent to notify students of cancellations. Please ensure your email address and phone number are up to date on your account.
Make-up classes will be offered for cancellations due to weather-related closures only if more than two classes for the same class are cancelled within a 2 month period.

Other Fees:

All other fees, including but not limited to registration fees and workshop fees, are non-refundable.
Tuition fees do NOT include: leveling booklets, student tests, showcase/recital fees, costume fees or photoshoot fees.

General Notes:

All sales are final. Absolutely no refunds.
The studio is not responsible for lost or damaged items brought to the studio.
Students are responsible for reviewing the studio's full terms and conditions.

Important Considerations:

A liability waiver must be signed prior to student participation in any of the studio classes.
NO CLASSES WILL BE HELD ON STATUTORY HOLIDAYS

SMS Privacy Policy

Massage Therapy Collective Corp. O/A RRebel Academy may disclose Personal Data and other information as follows:

Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.